Privacy Policy

Last Updated: May 1, 2025

Introduction

Solitary Step was created to be your private sobriety companion.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and/or use our application.

We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and are committed to the 10 fair information principles it outlines.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of this site immediately.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our application

  • Fill out our contact form

  • Apply to be part of our beta testing program

  • Provide feedback about our services

This information may include:

  • First name

  • Email address

  • Feedback about our application

  • Information about your commitment to providing ongoing feedback

Usage Data

We may automatically collect certain information when you visit, use, or navigate our website or application. This information does not reveal your specific identity but may include:

  • Device and usage information

  • IP address

  • Browser and device characteristics

  • Operating system

  • Language preferences

  • Referring URLs

  • Information about how and when you use our application

This information is primarily needed to maintain the security and operation of our application, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our website or application for a variety of business purposes described below:

  • To provide and maintain our service

  • To notify you about changes to our service

  • To allow you to participate in interactive features when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our service

  • To monitor the usage of our service

  • To detect, prevent and address technical issues

  • To fulfill any other purpose for which you provide it

  • To provide you with notices about your account

We will not use your information for purposes other than those for which it was collected, unless we have obtained your consent.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • With your consent

  • To comply with the law, regulation, or legal request

  • To protect the rights, property, or safety of Solitary Step, our users, or others

  • To enforce our agreements, policies, and terms of use

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period in which users have an account with us.

Your Privacy Rights

Under PIPEDA, you have the following rights:

  • The right to access your personal information

  • The right to correct inaccurate or incomplete information

  • The right to withdraw consent

  • The right to file a complaint with the Office of the Privacy Commissioner of Canada

If you would like to exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@solitarystep.com

Our website and application may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.